Innovative Electronic Parts Catalog and Customer Support Portal Solution Now Available to North American Market
MILWAUKEE, Feb 23, 2012 (BUSINESS WIRE) -- Organizations that manufacture or utilize complex equipment will now able to take advantage of a proven support solution that allows dealer networks and maintenance staff to identify and order spare parts and have service documentation available in one place.
PARTS-PUBLISHER software is now being offered by JANA through their new partnership with Germany-based Docware GmbH.
Many organizations rely on paper or PDF(TM) to give their customers parts information. To improve parts identification and ordering, more than 300 innovative companies have implemented PARTS-PUBLISHER with links between illustrations and parts lists, parts shopping carts, community knowledge and immediate access to updated information. PARTS- PUBLISHER provides for automated creation of electronic parts catalogs with documentation and schematics to provide a complete customer service portal. This modular software puts equipment manufacturers and operators in the position to provide, distribute and update spare parts and service information efficiently. For a better understanding of the benefits to spare parts suppliers and their customers, see the demo video at http://www.docware.com/demos/pp_basisfunktionen/PP_Basis_Demo_E_V4.htm As a certified distribution and technology partner, JANA will be offering a complete range of services to implement and deliver efficient solutions based on PARTS-PUBLISHER including consulting and expertise, installation, set-up and training as well as development and integration services, especially with information systems.
"JANA started looking for a technical information system dedicated to after-sales and information services about a year ago," explained Ramon Ray, Vice President at JANA. "Our goal was to enrich our current offer with a standard solution that would meet customer services' needs, especially in the manufacturing industry. After having assessed several advanced solutions, it was clear that PARTS-PUBLISHER was the most valuable software: Its rich set of features, multilingual interface and open architecture offer the opportunity to answer both small and medium size companies' needs as well as larger accounts' in the North America market. Its synergy with our established range of services and products is also clearly a key advantage to set up global solutions for us." "We are confident about PARTS-PUBLISHER's future in the North America market," assures Ramon Ray. "And we are looking forward to working hand in hand with Docware and develop their solid and impressive base of international customers." Heinz-Werner Hofmeister, Managing Director at Docware GmbH, is pleased with the German-American partnership as well: "With JANA we have found an experienced and competent partner who will be our first local point of contact when it comes to supporting our American prospects and customers in all issues around spare parts catalogue creation." About JANA Founded in 1973, JANA specializes in providing cost-effective approaches to authoring, managing and distributing technical documentation related to the aviation, heavy equipment and manufacturing industries. JANA also provides other services such as legacy data conversion, CAD/Illustrations, SGML/XML publishing, customized software, training courseware development and Web enabled product support environments. JANA is based in San Antonio, TX with satellite offices in Milwaukee, WI and Minneapolis, MN.
About Docware GmbH Established in 1987, the German software company Docware GmbH assumes a top position among the suppliers of software solutions for the provision and distribution of parts and service information for service, sales and parts personnel. With the standard software PARTS-PUBLISHER, Docware is the market-leading supplier of spare parts catalogue software, information platforms for the technical service as well as sales or distribution solutions for the spare parts business. Based on the modular concept of the standard software PARTS-PUBLISHER, Docware realizes solutions that are tailor-made to individual customer requirements. Docware solutions are employed by equipment manufacturers, distributors, dealers and service partners of the manufacturing industries. The worldwide clientele includes medium-sized companies as well as globally acting groups.