Operational Excellence

The most significant contributing factor that allows JANA to provide cost-effective solutions is the attention to detail at each and every step of the operational process. This attention to detail creates an environment conducive to work being delivered accurately and on time the first time. With each new customer, JANA commits a high level of corporate resources to build effective lines of communication to establish objectives, requirements and reporting structures. This system also allows for quick problem recognition and resolution on both ends of the business relationship. Extensive documentation is created for internal project management teams and the customer points of contact. By documenting these processes and interdependencies, JANA ensures a quality system that is repeatable, measurable, and controllable from start to finish.

Quality management of each program is maintained through an extensive tracking and reporting system, which provides the customer and JANA corporate management with detailed information on program activity. Senior management provides leadership and oversight through consistent monitoring of objectives and project performance. JANA's in-house Quality Statistics Program facilitates immediate identification of processes that may be out of statistical acceptance. This allows the quality teams to quickly determine the root cause and develop a solution while maintaining continual work flow in the production process.