Analysis & Return on Investment

In the last 15 years, information development and communication technology have changed in unprecedented ways and at unprecedented speeds, and JANA has remained at the cutting edge all along the way.  

Our capable consultants are adept in assessing, integrating and using a broad assortment of documentation management and authoring tools. In fact, it would be hard to find a documentation management software title that we haven’t used.

Data Model Analysis

In our long history, the number of documentation libraries that JANA has worked with is outnumbered only by the number of methodologies used to produce them. JANA consultants will leverage their vast industry knowledge to execute a thorough review of your documentation library and your user base to identify the XML strategy (and combination of tools) that best suits your data, your team and your customers. In addition, JANA’s team of experts will design and develop a set of schemas and stylesheets that are suited specifically to your documentation and your output needs.

Metadata Strategy

Too often metadata management is overlooked simply because it is not understood. JANA will work to help you understand the importance of metadata, and help you create and implement a taxonomy strategy that will ensure that your information is integrated and efficiently shared within your company, as well as throughout your customer base.

System Performance (Metrics)

Based on our deep understanding of technical information management, insights gained from industry leaders and the results of internal research efforts, JANA can help organizations understand how they are performing relative to relevant industry standards.  JANA actively collects results from studies, articles, conferences and our own observations to understand the performance of industry leaders in regards to all aspects of technical information development and management processes. We will help you benchmark your current performance, and help you to set and achieve performance goals and milestones that will ensure increases in both the quality and efficiency of your information management processes.

Return on Investment (ROI) Model

Invariably you will have to justify expenses for your department. One way to support justification is a Return on Investment (ROI) Model. Business people use ROI to address questions like:

  • What do we receive for what we spend?
  • Do expected returns outweigh the costs?
  • Do the returns justify the costs?
  • What is the profitability of the investment?

JANA offers a Do-It-Yourself ROI model to estimate the value of moving to an XML system based on the open DITA standard. Enter your numbers in the calculator to get an idea of what your estimated annual savings would be.  If the savings look promising, JANA can work with you to understand your requirements and put together a comprehensive roadmap that meets your needs and delivers a ROI that works with your economic situation.

Cost Savings Calculator

Application Metrics
People whose primary job is content creation -- enter the number of full-time equivalents (FTEs).
The number of pages that – on average - each author must support and maintain. We are assuming ~ 300 words per page.
Content creators X number of pages they maintain
# of new pages created each year by each content contributor
# of new pages X # of content contributors
Amount of content that changes each year
This should be at least 1 for the original language of your documentation plus 1 for each additional language.
This should include both additional media and additional ways in which the information is tailored; examples include internal/external versions and print/Web/CD-ROM versions.
Cost Metrics
Cost should factor in salaries and overhead.
Average cost is based on experience with conversion houses and customers.
Average cost is based on experience with translation houses.
Salary and overhead cost for content creators and contributors.
This factor reduces the first-year cost savings caused by author training and ramp-up. (To see cost savings for subsequent years, enter 100%.)
Efficiency Improvement Metrics
What percentage of your information is currently being reused?
What percentage of your information could be reused (industry averages range for 35% to 75% based on the situation)
Time currently spent by content creators laying out the page. If layout is the responsibility of another department, these numbers should represent the percentage of layout costs compared to authoring plus layout costs. ("Before" is the proportion of time currently spent. "After" should be based on using fully automated publishing engines.)
A well-designed XML will provide for 100% automation of the formatting process.
Savings using industry average defaults
Rates of Reuse (After minus Before) X New pages annually X Cost to create a new pages
Time spent formatting (Before-After) X Cost per employee/hr X #Creators X 2080 (business hours in a year)
Translation cost/page X New pages annually X (Rate of Reuse) X (#of Lang -1). [We use -1 because the original information need not be translated into the language of that original information.]
# of Current Pages X %Pages that Change X Annual Releases X Cost to Convert